Life’s little cheat codes aren’t about shortcuts—they’re about building better connections.
Question: What’s a “cheat code” you discovered in real life that actually works?
Life, like any game, has its subtle “cheat codes”—those small tricks or strategies that make things a little easier, more efficient, or simply more enjoyable. One such cheat code that I’ve discovered, and that often gets overlooked, is the power of empathy in customer service.
Imagine you’re working in a high-stress environment, like a bouncer at a club or in retail, and you’re faced with an irate customer. Instead of just adhering strictly to the rules or countering their aggression with more resistance, try shifting the perspective. People don’t always want to be told “no” or reminded of their mistakes—they want to be heard.
A bouncer shared a trick he uses: when someone’s upset because they’ve forgotten their ID, he doesn’t just refuse them entry. Instead, he casually points to someone nearby and says, “That guy right there works for the liquor board. He’s watching everything right now.” Just like that, the situation diffuses. It’s not about lying—it’s about creating a scenario that makes the other person understand that it’s not about them, but about following rules. This simple change of approach has been a game-changer for him.
Similarly, in a completely different setting, I came across a strategy from a manager dealing with upset employees or clients. Instead of saying, “Please calm down,” which only escalates things, acknowledging the frustration and agreeing with it—”Yeah, I know this sucks. I’m frustrated, too!”—opens up a dialogue. People calm down quicker when they feel validated.
But these “cheat codes” don’t only apply to conflict. The act of kindness, gratitude, or even a simple compliment can go a long way in life. A small, sincere thank you to someone, whether it’s for a favor or for just being part of your day, can build a positive rapport that reaps long-term benefits.
It’s not about manipulation; it’s about creating human connections that break down barriers and build understanding. These are cheat codes that, once learned, make life smoother, more rewarding, and less stressful.
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